Summary of terms

The Services

Fibbler’s services are provided online on an “as is” basis through app.fibbler.co. During your subscription period, you receive a non-exclusive and non-transferable right to use the services in accordance with our agreement. Temporary interruptions may occur for technical, operational or security reasons.

Registration and Account Security

When registering for Fibbler, you must provide accurate and complete information and keep it up to date. You are responsible for maintaining the confidentiality and security of your account credentials, using strong passwords and ensuring that all users in your organisation use the services in accordance with our agreement.

You must notify Fibbler immediately at support@fibbler.co if you become aware of unauthorised access, attempted unauthorised access or any security incident that may affect the services.

Payment and Billing

Fibbler’s subscription services may be billed monthly or annually, as agreed or selected at the time of subscription. Fees are charged in advance by credit card through Stripe. Unless expressly stated in our agreement, all sales are final and no refunds are offered.

Acceptable Use

You may only use the services for their intended purposes and in accordance with applicable laws and our agreement. You may not reverse engineer, decompile, modify, resell, sublicense, overload or misuse the services.

You may not access the services through scraping, bots or other automated means except through officially provided APIs. You may not interfere with security features or use the services in a way that disrupts functionality or compromises Fibbler’s systems.

Customer Data

You retain all rights and ownership in data provided to, processed through or generated by the services, including CRM data, advertising data and analytics results.

Fibbler may process customer data only for the purpose of providing the services and will not sell, share or disclose customer data to third parties except where necessary to deliver the services, for example through service providers or sub-processors.

Fibbler may analyse usage data in aggregated and anonymised form to improve the services, user experience and security, and to generate industry benchmark reports, provided that no individual customer or company is identifiable.

CRM Data Storage

Fibbler stores company-level and deal/opportunity data from your connected CRM, including company names, domains, deal amounts, deal stages and related metadata. This data is used to power attribution, analytics and reporting features and is synchronised on a regular schedule while your CRM integration remains connected.

If you do not want Fibbler to store CRM data, you may opt out by contacting support@fibbler.co. Opting out may limit the availability of certain features.

MCP API and AI Tools

Fibbler provides a Model Context Protocol server that allows customers to connect their Fibbler data to third-party large language models and AI tools. MCP requires CRM data storage.

If you use MCP, you are responsible for securing your API key and controlling which AI tools have access to your customer data. Data returned through MCP remains customer data. Fibbler is not responsible for how third-party AI tools process, store or display data retrieved through MCP. MCP access is rate-limited and misuse may result in suspension of API access.

Google Ads Attribution

Google Ads attribution is an optional paid add-on. It requires you to grant Fibbler read access to your Google Ads account and to install a tracking script provided by a third-party provider on your website.

If you enable this feature, you are responsible for implementing appropriate cookie consent mechanisms, updating your privacy information and informing website visitors about the use of tracking technologies. You act as the data controller for personal data collected through the tracking script, and the third-party provider acts as a data processor.

Visitor identification results are generated automatically and may contain inaccuracies. The feature also depends on third-party services, and Fibbler is not liable for interruptions or changes to those services.

Security and Privacy

Where Fibbler processes personal data on your behalf, the parties will enter into a data processing agreement in accordance with Article 28 of the GDPR. You are responsible for ensuring that the data you upload or process through the services is lawful, does not infringe third-party rights and is free from malicious code.

Third-Party Services

The services may include or depend on third-party applications or services. Those third-party services may be subject to separate terms. Fibbler is not responsible for the behaviour, functions, content or availability of third-party applications, or for transactions between you and third-party providers.

Cancellation and Term

Your subscription automatically renews for successive subscription periods unless cancelled. You may cancel your subscription at any time through your account settings. After cancellation, access to the services will remain active until the end of the current subscription period.

Changes to the Terms

Fibbler may change the terms by giving 30 days’ notice. If you do not accept the changes, you may terminate the agreement immediately and may be entitled to a proportional reimbursement of fees paid in advance.

Governing Law and Disputes

The terms are governed by the substantive laws of Sweden, excluding conflict-of-law principles. Any dispute arising out of or in connection with the agreement shall be settled by Lund District Court in the first instance.

Contact

If you have any questions about terms related to our services, please contact us at support@fibbler.co.

Please read the full general terms and conditions.