Account administration

How to transfer ownership, manage seats, recover access, and delete your account.

Transferring ownership

You can transfer your workspace to another person, as long as they are already a user on your workspace. There are two steps:

Invite them to the workspace if they are not a user yet. Go to the Workspaces page, open the workspace's users, invite the person by email and let them accept.
Transfer ownership to them from the same users page by clicking "Transfer Ownership", once they are a user on the workspace.

The transfer won't go through if the new owner already has an active subscription of their own, or already owns another workspace and isn't on an Agency plan with a free seat.

If the current owner has already left and no one has access, the Fibbler team can help. Email support@fibbler.coand include the account email and the new owner's email.

Locked out by 2FA

If you are locked out by two-factor authentication, contact support@fibbler.co and we will help you regain access. There is no self-serve 2FA reset.

Reducing seats or removing a workspace

Removing users doesn't change your bill, because you don't pay per user. On the Agency plan you pay per workspace, and you delete a workspace on the Workspaces page. If you pay for more than 2 workspaces, you then choose whether to reduce your plan by 1 workspace or keep it as is. The details are in the Agency plan guide. If you need help, contact support.

Deleting your account

To delete your account, go to Settings > Danger Zone. Deleting your account removes your data, and it also deletes every workspace you own. If you want to keep a workspace, transfer ownership of it first. If you only want to stop syncing data to your CRM, you can disconnect the CRM instead.