Managing Your Subscription

You manage your subscription inside Fibbler. Three different pages do three different things, so here is where each change lives:

Changing plan, up or down: Settings > Subscription, then Upgrade Plan.
Adding or removing a workspace: the Workspaces page. Your plan follows what you do there.
Canceling: Settings > Subscription.

The Stripe billing portal is for your card, your billing details like the name and address on the invoice, and your invoice history. You get to it from Update Payment Method, and that is all it does. Your plan and your workspaces are not changed in Stripe, so if you are looking around in there for them, you will not find them. That part is all in Fibbler.

Upgrading your plan

To upgrade your plan:

Go to Settings > Subscription
Click "Upgrade Plan"
Select the package you want to upgrade to

Adding or removing a workspace

You do this on the Workspaces page, not here, and your plan follows along by itself: create a workspace and the seat is added, delete one and the seat comes off. The cost, when the charge lands, and the two cases where deleting does not lower your price are all on the Agency plan page.

Which payment methods you can use

Fibbler bills through Stripe. What you are offered at checkout depends on where you are, because payment methods are tied to a currency and a country:

Card is available everywhere and is what most customers use.
ACH Direct Debit is available to customers in the United States. You connect your bank account once and each renewal is collected automatically, the same way a card renewal works. It shows up at checkout as "US bank account".
Link saves your details with Stripe so you do not have to re-enter them next time.

Worth knowing about ACH: a bank debit is not instant. Your subscription becomes active straight away, but the payment itself takes a few business days to settle and can be returned by your bank after that. Card payments confirm immediately.

Paying by bank transfer or invoice? Bank transfers cannot be set up through the normal checkout, because they need someone to push the money rather than us collecting it. If your finance team requires an invoice to pay against, email support@fibbler.co and we will arrange it. This is usually worth it on annual plans rather than monthly ones.

Updating your card and billing details

To switch to a different card:

Go to Settings > Subscription
Click "Update Payment Method"
Enter your new card details

That button takes you to the Stripe billing portal, and while you are in there you can fix anything else about how you are billed:

The card we charge.
The billing details that show up on the invoice, such as the company name and the address.
Every invoice we have issued you, to read or download.

We use Stripe for this rather than building our own version of it, so your card details are entered on Stripe's page and never reach Fibbler. Changing your plan or your number of workspaces is not in there, because those are not billing details, they are what you have. Both of those are in Fibbler.

Canceling your subscription

To cancel your subscription:

Go to Settings > Subscription
Click "Cancel subscription", the small link under Recent Invoices. Only the workspace owner sees it
Tell us why you're leaving, and confirm

When you cancel, your access continues until the end of your current billing period. You will not be charged again.

During the cancellation process, you'll be offered the option to book a call with Adam, the Fibbler CEO, to review your data together, in case you haven't had the chance to see the full value of the platform.

Invoices

Invoices are issued through Stripe. Whether you are on monthly or annual billing, Settings > Subscription shows your Recent Invoices, each with a "View Receipt" link. Owners and admins can see them. The Stripe billing portal (through Update Payment Method) also lists every invoice with a link to download each one.

If an invoice needs a different company name, address or reference on it, change the billing details there first and the next invoice picks them up. An invoice that has already been issued cannot be edited, so ask us and we will sort it out.

Have questions about your subscription? Email support@fibbler.co and we'll get back to you ASAP.